FAQs

DO I HAVE TO ORDER ONLINE?

Yes, as we are an online retailer you can only order online. It is fast, safe and secure.

HOW CAN I PAY FOR MY ORDER?
We accept the following payment cards: Visa (including Visa Debit), AMEX and MasterCard. We also accept PayPal. Find out more here.

DO YOU OFFER GIFT WRAPPING?
Yes. If you need gift box packaging, please send us a private message via email or directly on Facebook and instagram within 24 hours after placing the order.

CAN I RETURN AN ITEM?
For more information click here.

WHAT DO I DO IF MY PARCEL HASN'T ARRIVED YET?
You can check the progress of your item at the courier website by clicking on the tracking link sent to you via email once your item has been dispatched. You can find out more about our delivery timescales here. If your delivery is more than 4 working days overdue, please contact us.

WHERE DO YOU DELIVER TO?

We deliver worldwide and currently offer an International Delivery Service, which includes:
Australia, Austria, Belgium, Brazil, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Luxembourg, Macedonia, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.

CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

HOW DO I KNOW YOU RECEIVED MY ORDER?
Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. We will also send you an email to confirm your order has been placed, this information could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

HOW DO I USE A PROMOTIONAL CODE?
Once you've reached the Checkout stage, enter your promotional code into the 'Discount Code' box, enter the correct code and click 'Continue'. If the code is valid, your discount will be applied. Return to the basket to complete your order or continue shopping!
Please note, only one promotion/discount code is redeemable per order.

WHAT SHOULD I DO IF I'VE FORGOTTEN TO USE MY PROMOTIONAL CODE?
Unfortunately, we are unable to manually enter discounts after the order has been completed. But hurry you may be able to use your code on your next order (subject to terms).

WHAT DO I DO IF I HAVE RECEIVED AN INCORRECT ITEM?
In the unlikely event that you receive a wrong item, please contact us at lilymollyofficial@gmail.com within 15 days of receipt and we will resolve this for you as soon as possible.

DO YOU OFFER A LOCAL COLLECT SERVICE?
At the present time we do not offer 'Local Collect' as a delivery service.

We do give the option at checkout for you to have your order delivered to another address, so you may like your package to be delivered to a work address or to a friend's house.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return and refund for you as quickly as possible, but it may take up to 30 days for your refund to be processed after you have returned your item(s) to our warehouse. If you have not been refunded after 30 days of returning the item, please contact us with the proof of postage information on your Post Office receipt and we will look into this for you.